Following the advertisements and messages sent by paytm regarding the great deals on their stores, I went and placed order for a microwave oven which was being sold at a good price compared to other portals.
The order was marked as confirmed and money deducted from my account.
However, 1 week went by with no update on the status of shipment.
I called the customer care number but the IVR menu doesnt give any option to talk to a representative. I submitted ticket on the website also twice but no response.
Finally, after 7 days of placing order I was just informed that order is cancelled and I will be refunded.
This is very poor service as the site attracts buyers with discounts, keeps the money for days and then simply cancels the order without any reason.