PayTM is one of the leading site in the matter of digital payments service. I am using this site and app since 3 years. I have also used this site for shopping and I am gonna share my experience with you.
The site is very good for the digital payments and service of the directly put the money from the paytm account to the bank account. Also the bill payments service is also good and I really like the service.
Paytm has good range of products in the mall. So I often check the site for good products. I had bought a Camera from the paytm.I was quiet happy to order it. But the delivery of the product took too much time compared to the others.
When I opened the parcel, I got the camera. But When tried shoot something It was not working properly. I called to the customer care And I hated moment when I have to wait on the phone also in the problem where matter is about money. After that I told to the executive about the issues I had. They was not agreeing with the defect of the product. The product was not confirming the defective by them. I have to fight and argue with them.
After that they requested and arranged the return. But the delivery guy came after 4 days. After the pick up of the product they paid my money after 6 days. So totally they took my 18 days but I was still empty without product. So I can say on my experience that the customer service is not responsive and helpful. Also I described the product quality.
From this experience, Now I will never shop anything from the site. Now Paytm is only limited for me as payment method.