Paytm is a set of crooks doing business. The primary reason they don’t have a call center to pick your phone is that they can ignore you and your emails.
My order 621205328 had 2 tupperware lunch boxes, but only 1 was delivered. I have been complaining for past 4 days. almost 6 time. Not even a single reply has been sent. I am certainly not using paytm anymore and I am sure they will earn enough bad name to screw their life in a couple of years
Varun