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Paytm

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Paytm
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Sandeep Mangate@sandeepmangate
Mar 03, 2014 03:35 AM, 25918 Views
Looted my 109 Rs.

I got neither the order nor the refund in Paytm Cash. I am waiting from 3 days, no reply from Paytm.


Paytm order no: 203659775. Customer care takes 2 days to reply. Ridiculous!


This is the third time that Paytm has looted my money, 1st time Rs109. 2nd time Rs.17 and now again Rs.109.


Their customer care just tell you that recharge has been done on their end and the problem is with the operator, and give some transaction number and tell us to call operator.


The customer care operators just do not understand what that number is: Airtel or BSNL.


Isn’t it Paytm’s responsibility to follow customers failed recharges?

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Paytm Deactivated
Dear Customer,We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!Amount of Rs 100 was refunded to your Paytm account for order number 203659775. Later the fund was used against order number 204380824 and was processed successfully with reference number 551743395. You may get in touch with your operator with the reference number provided meanwhile we are coordinating with the operator on your behalf.Should you require any other assistance, please send us a mail at care@paytm.com. Best Regards,Paytm Customer Carecare@paytm.com
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