I have already ordered 3 products from PayTM, there was no issue but This time I am facing lots of problem and very poor services.
It was consignee to shipment with JAVAS consignment number # UNIPAYP1040170.
The shipment was ordered from PayTM Order Number #686423881 on 10 Dec 2014 and It should delivered to me on 13th Dec 14.
But I am still waiting for my delivery to reach to me while writing this review and Its around 16 days.
I am doing regular follow up (Last 15 days) with the merchant site ( ie PayTM) as well as JAVAS but still there is no information by PayTM anywhere.
Here is the information showing in JAVAS tracking site:
Docket No. UNIPAYP1040170
13/12/2014 KOLKATA Out For Delivery
Current Status: Out For Delivery
I think the JAVAS has lost my product somewhere during the shipment. When I trying to follow-up, this is the exact reply from customer care. "I’m sorry for the inconvenience caused to you. Due to some issue your order was not delivered.
It will be delivered within next 3 days" This reply I got every time from last 15 days . What kind of stupid reply is this?.
This is the Prepaid Order cost of around Rs 813. Also when I asked for cancel the Order, there is no response from PayTM and won’t allow me to cancel the order too.Paytm is such a pathetic customer service that they are least bothered to resolve the problems.
they even dont have helpline number. I have been waiting for their response for last 15 day but no reply. Never do any order from Paytm. If anything goes wrong they are not available.
There is no value given to customer’s time and convenience even after collecting money from the shipper. If they lost my product, they should send me another one earliest as possible.
They should at least inform about the product regularly when these kinds of situations arises.
When I am not doing any follow up, they are not providing me any information about my product. Also there is no reply mail be half of my complain mail by PayTM customer service.
I am totaly disapointed with services they are providing to their customers. Its really frustrating for me.
Hope my product will deliver to me ASAP.
My PayTM Order Number:686423881.
Ashish Kumar Sahu