Since years, you might have seen multiple articles such as RBI penalties on PayTM Payments Bank and the recent ED raids and freezing of transactions of 100s of crores in PayTM’s gateway. This platform has become the preferred partner for every illegal activity in India. Despite all the self-glorification about "made in India" and its patriotism, the company has been the root cause for people losing crores and hawala transactions.
Whenever you deposit a cheque or do an NEFT transaction into a wrong account number, the receiving bank verifies the details and the payer is refunded the money by the receiving bank. The bank that sends the money has already transferred funds into the receiving bank.
I accidentally punched one digit wrong while recharging my PayTM FastTag and the recharged went through almost in microseconds giving me no time to cancel it. I immediately notified the payer wallet who told me to contact PayTM. I also have a PayTM FastTag and this company could easily see the stark resemblance between the vehicle number of mine as well as the one I recharged and given that the payment was done by me, what further proof or verification do they need? Their argument is that the receiving party has a PayTM FastTag account and he was ignoring calls from PayTM.(My vehicle number ends with 3868 while the one I recharged was 3968). In every such case the receiving company, be it a telecom provider, or a bank has always refunded the money into the source account which PayTM is blatantly refusing to do despite me escalating to RBI Ombudsman. They even have repeated the same one liner that without the consent of the receiver they can’t do anything. How do I even know who the receiver is and how am I to trace that person down when they are not giving me that person’s details even?
Now I understand that this company being a transaction enabler should ensure safety of money received by merchants. But if you have to pay a merchant, will you transfer money into their wallet or do a FastTag recharge for them? Secondly if suppose someone illegally transferred money from my wallet into theirs, will they keep saying that the person who received the money should give their consent before they can hold the payment?
This idiocy and lack of IQ seems to be the reason why all sorts of illegal transactions keep happening through PayTM only. Their stupidity is causing millions to lose their money through fraudulent transactions. Maybe their core customer base comprises of these fraud people only.