Is Paytm shopping reliable? Will the products be genuine? depends upon person to persondepends upon item to itemdepends upon seller to sellerQ: I just want to know whether these offers are trustworthy and they are actually providing the cash backA: Being a marketplace, the trustworthiness varies from seller to seller. Check out for seller reviews Avoid the sellers mentioned in the bad sellers list ( except some likeShree Balaji Computers, from whom many, many people have purchased till now, but only a couple of them with negative experience have provided feedback) As for cashback, the process is flawless AFAIr. Haven’t heard of anyone’s cashback being denied till now.Q: How is their customer service, refunds and returns policy? A: Poor, good and great. Customer service mainly consists of a bunch of employees copy-pasting responses from some FAQ guide.Plus they’re slow.There isn’t any replacement policy, but returns can be made, no questions asked.Return shipping was paid by paytm/ sellers in most cases. The refunds are ONLY in form of wallet credits, don’t expect to get the amount back in the bank. On the other hand, Paytm wallet does have its uses. here it differs from all other companies.Cashback in your Paytm wallet can be used ( legally) forShopping on PaytmPaying Electricity/ Gas/ DTH bills on PaytmRecharging via PaytmShopping at Homeshop18: Shopping at HealthkartShopping at NaaptolShopping at FabfurnishShopping at ZoviBooking tickets via TravelyaariBooking tickets via MakemytripOrdering food via TastykhanaJust remember that the website has a monthly limit of 25 purchases, beyond that your cashback might be withheld till the next month. And the wallet’ maximum capacity is Rs. 10, 000, beyond which they’ll ask you to verify your credentials.7.7k Views · View Upvoters · Answer requested by Naman SharmaUpvote · 5 ? Comment.RecommendedAllPromoted by Unocoin Trade Bitcoin in India. Try the Unocoin mobile app now.You can now buy and sell bitcoin in India. Start buying bitcoin today.Get the App? Akhileshwar RachakodaAnswered Sep 24Nope not at all .Here is how its different from other online commerce sitesPAYTM MALL sells FOOOTPATH MALL . Disgusting shopping experience and customer service.That’s how they are giving it for low price.It’s like shopping at SAROJINI NAGAR , CHANDI CHOWK , JAGDEESH MARKET , PALIKA and paying MRP .Ordered expensive 10k FOSSIL Jr1356 black metalic watch and got faded damaged strap. Probably display piece . Gave return request on the day I received watch . It’s been 9 days and still paytm itself didn’t accept the request.Coustomer care call will never get connected unless u call at night 1am . They replied to ticket once in a day or two. They’ve been asking for images daily .once image of damaged strap next image of packaging next image with brand visible next image with model number tag visible .Now they are asking for image with serial number visible on what earth will watchs have serial number printed on it! I called FOSSIL CUSTOMERCARE and know what it connected within seconds felt like heaven. They were really kind. They told serial number is hidden and only Fossil factory guys can only see it and advised to vist nearest services center as they might help. And their luckily they accept to replace under workmen ship damage warranty. Still they said It will take 30 days .Never buy expensive products in paytm mall. Go for flipkart or amazon as they have DAMN easier returns when compared to paytm mall! Most of the sellers on paytm mall are fraud and unfortunately taking advantage of paytm mall.