I am very disappointed with the order placed on pepper fry:
No quality control: although it is advertised on their website that there is quality control, I received my product directly from the manufacturer. this wooden box was wobbly on its feet and there was a hole on its lid. the wood panels were not matched. all in all not constructed well. if quality control was present, these things would have been noticed and the box would not have come to me at all.
no intimation that the order was on its way. as I was traveling the order was sent to my parents . .but it just arrived one fine day with no call or email
30 day return period not explicitly stated on order email. it is just mentioned that there are EASY returns. the 30 day period is not stated on the order email sent.
4.when I now lodge a complaint just 15 days after the 30 day period, nobody is ready to grant me some reprieve. they just say, they cannot help.
in my opinion, a lot of big words but no follow through. I order a lot online and I have seen much better online firms. for me Never again Pepper fry!