Horrible after sales service, they claim to have an account manager for you, more of a damager. Delay in delivery is ridiculous and the best part is you are not even kept in the know how.
Definitely a website that I refuse to use in future and strongly recommend people not to use. I have placed two orders the first one on December 3rd with no sign of the product yet and yet to receive them even after repeated mails to pepper fry.
After shopping online for several years now on Flipkart and Amazon more recently and pampered by their strong network and customer service and their ability to over deliver this has been the most sickening experience shopping online on pepperfry.com.