I ordered an item at Chennai and while booking, it was showing that the item will be delivered in 2 days and after booking it showed that it will be delivered after 15 days. There was no option to cancel the booking. I stay alone at Chennai and travel a lot and on the days I was available, I was trying to reach and remind the service team( after tracking the item movement). I am sick of reminding by mail/calls at their call center. At least 7-8 times I have contacted them . They gave me the number of local delivery person. Two day ago, I called again to call centre and I was given the phone number 8939825669 and had called Manikandan on the same day. He told it will be delivered positively by yesterday. Yesterday, I was trying to reach him many a times on phone and he did not pick up the call. Today also, I have called many a times again and he did not pick up. Their services are extremely poor and will think twice before making any more purchase on Pepperfry.