My mum bought a beautiful desk from Pepperfry.com for my father’s birthday in June. It was supposed to be delivered by his birthday ( within a week or so of ordering) . However, a few days after his birthday, she gets a notification: your order has been delayed due to extra ‘customization’ required on the desk.
It will take three-weeks to be delivered! Yikes! She wasn’t notified this when placing the order. Pretty disappointing. I’ve heard quite a few such stories about Pepperfry.