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Pepperfry

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Pepperfry
Vidyarth @vidvenke
Nov 18, 2014 12:54 PM, 3074 Views
My first try at online shopping and it was bad

I ordered an EDO sofa bed from Pepperfry.com - yes, their prices are close to 10% lower than the market price, but my word, the quality of the product and the service offered is bad.


Product quality on delivery:


Extremely poor. The fabric was damp and musty. The product was damaged even before assembly. When I wrote to my relationship manager highlighting this, he himself mentioned poor warehousing conditions / transportation issues as possible reasons.


Product / Service Quality:


First off - both pepperfry.com and fabfurnish.com outsource product servicing / support to a third party vendor whose executives have no clue what they are doing. This service exec came unprepared for the house installation visit, was rude and unhelpful.


The best part again - the sofa’s legs gave in when 3 of us sat at the same time. While we are healthy folks - I think the sofa simply has a bad sense of humour. Absolutely hopeless.

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