This is their business model
Cancel Order
Don’t communicate to customer
Customer calls to check
Refund in PepperPoints(!) - no cash back
PepperPoints are valid only for 15 days
Customer forgets to order
Take all the money
Repeat
In this case, I called and yelled so they have agreed to refund money. Let’s see if it comes or not.
Dear XXXXX,
This is with reference to your Order No: (100523096-MOM1580DE266189) with https://pepperfry.com
We are extremely sorry to inform you that the item you had ordered is no longer in stock with us and therefore we had to cancel this purchase.
We appreciate the time spent by you in choosing the product and placing the order and sincerely apologize for the inconvenience.
We are refunding the order value of the product to you by way of PepperPoints and we would also credit along with the order value additional 59 Pepper Points to facilitate Shipping & Handling on your next purchase.
Hence, (1057) PepperPoints have been credited to your account against this cancellation.
These can be used on any purchase of a minimum of Rs.15 more than the PepperPoints amount.
Shipping and Handling Charges will be applicable as per the Order Value of your next purchase.
These Pepper Points are valid for 15 days and can be used only with online modes of payment. For other terms and conditions please refer to our FAQ section.
Once again, please accept our sincere apologies for cancelling your order and we hope you will continue to shop on Pepperfry.
For other terms and conditions please refer to our FAQ section.
For any further queries you may contact us on tellus@pepperfry.com, chat with us or call us on India:- 022 6141 7379/ Rest:-+91 22 6141 7379.
Best Regards,
Team Pepperfry.
This is an auto generated mail and the sender will not be able to receive and respond on this email id.