I bought a furniture item from pepperfry and when it finally reached me after one month I found it to be damaged and ugly. The crack in the wood was painted over so as to fool the customers but the amateur job done on it makes it so obvious and ugly. I called up customer care and sent them the photographs while all they say is that they will "Look up the matter".
Then started the really annoying wave of calls from stupid and arrogant customer care executives who would call up at odd hours and make me repeat me the story over and over again and want me to confess that the whole guilt is mine and I should apologize to them for making such a silly complaint.
In short after repeatedly calling the useless customer care, I am left with a worthless piece of junk and lost my money to a gang of crooks. I have been regularly buying online for the last 5 yrs and am sure Pepperfry.com will destroy the trust people have in buying online.
Authentic sellers like Flipkart and E-bay will the ultimate losers. I will surely advice everybody not to buy from Pepperfry.com unless they are in possession of huge amount of Black money so that its loss is not so painful !!!