I purchased a set of playboy deo’s (order ID: 100447831) for my brother who is abroad & sent it to his friends place who was in India & took it to him. when he received the product the first question he asked was where I purchased this from?? He thought I bought it from palika bazaar (Delhi) but when I told him that it was from pepperfry which is located in Delhi, he was assured that even these people purchase it from there & ship it to different parts of India. I’m literally helpless as I can’t do much about it since I can’t return the product anymore. So to share my horrible experience I’ve written it up here.
They don’t even reverse pickup the defect products & it becomes a pain in the bums to ship it back. They take a month or more to process a refund & give ur money back to u. They even tell you to provide the bank details of the order as if they don’t have it.
Another thing, if u order 2 or more products at a time, what they do nowadays is ship one product & cancel the rest of the products sighting non availability as reason & give u pepperpoints. So u have to shop again & pay the shipping again. Even after reordering using pepperpoints they cancel ur order & follow the same process sighting same reasons. So its really embarrassing that an e-commerce site can sell crap in the public & nobody is there to regulate the faulty procedures followed by them..