Pepperfry is the worst shopping site ever. I had purchased Gatsby men gift set worth Rs. 725 for gifting purpose to someone’s marriage.
I asked customer care representative (named Nerry) 3 time before making the purchase that the gift set is in Gatsby box or are they loose products. He confirmed me that these are nicely packed in Gatsby gift set with space for each product. So I ordered it. My friends’ marriage was on 5th Feb 2012 and I received the product on 4th Feb 2012.
But when I opened the pepperfry box..it was all loose products with no Gatsby gift box. And I checked all the products. Most of them were expired and near expiring date. And also they were not genuine products. I called the customer care no. same time and told about this. I told him that I relied on your product and not purchased any other gift and I have no time left. So he said gift it somehow and we will refund the money.
I did the same. Now when I am following up with them they have no answer for it except sorry.
Every time I call up they say will sort it out in 24 hrs but no email no call back ever. I asked them about the refund or coupon against that purchased so they simply denied. They say we can’t help it and cannot reimburse it. I told them it was promised by your representative only. But they are not responding and simply said NO. I even have the proofs for it.
I would advise to the govt. officials to close such fake and bogus sites and should be levy with heavy penalties.
Many of my friends had a bad experience with this fraud site. They are the dirt cheap local guys having no professionalism. Each and every customer care rep. is useless and have no sense. I had discussed the same problem with Nerry/ Prateek/ Shweta and 2 more rep. All are helpless and nobody is responding properly.
THAT IS WHY THEY GIVE HEAVY DISCOUNTS TO FOOL PEOPLE. ITS ALL EXPIRED PRODUCTS AND MODIFIED MANUALLY.
NEVER BUY ANYTHING FROM THIS SITE. WORST SHOPPING SITE, WORST PRODUCTS- EXPIRED, WORST CUSTOMER CARE.
I feel its just a group of cheap dirt useless group running this co. I wasted my money but ofcourse I can stop others to waste their own.
Richa Gupta