I ordered few products from their website on 29 July 2012. The delivery was in Delhi only which normally takes 1 to 2 days for delivery. It has been 11 days since I am waiting for the order. The address mentioned was my home address, which was always open of receiving the order. No one called me to confirm the address. If your company is incapable of providing such a basic level of service then it is better that you shut down your business and save everyone of the pain of ordering through you.
The customer care executives first should be trained how to speak to a customer. Your attitude towards customer service is reflected by them and believe me this is one of the worst experiences I have. If you cannot afford a courier service or an in-house delivery team send it by normal post. Even that will reach before you will deliver.
Being a medical / health related product, it should have a priority over the others, but to access that your teams needs to apply their mind which I think they don’t do or the don’t have. I am not done with you people because I will surely drag you to a consumer court and tell everyone about your service.