I ordered for a Book Shelf from Pepperfry.com. I received a damaged piece from them and when I asked for a return, they told either I can get that fixed and they will pay 150 for that else I can pack it myself and courier it to them. How insane is this site that is not doing a return pick up? in addition to that they will only reimburse 150 bucks for courier, where are the rate is around 400 to send that product from mumbai to new delhi.
I have decided not to buy any more product from them.
Update: After my feedback on mouthshut.com, pepperfry.com was prompt enough to contact me and took into consideration my grievances. One associate from the Ceo office personally contacted me and ensured that I get the full refund of my courier charges and the book self. I appreciate this effort.