Had ordered bath towels from pepperfry order number 100037465, the products/towels that I received were smelly, looked like they were used/ old stocks and obviously the quality was not as described in their website.
Called the customer service and got a blunt reply that they will get back to me but no one bothered to call me back. When I called back after few days I was told that the products were out of warranty (as it was more than 30 days since I had received the product) and they can do nothing about it.
Since then I have not used the towel even once but I have washed them atleast 6 to 7 times and the stink/smell refuses to go. Now I am planning to cut the towels and use them for cleaning my car. Guys beware pepperfry sells old, seconds, refused and outdated products, It is better that we pay few bucks extra and buy from the nearest store instead of wasting our hard earned money on these stupid sites.