I have ordered many times from Pepperfry. I have ordered furniture many times from them. The first time I ordered a bench. It was slightly damaged. I asked them about it. They said, please get it repaired.
The next time, I ordered a bed. Sheesham wood. When It came, it looked good. Only recently when I got the bed lifted to get cleaning done, there was so much wood dust. I realised, not Sheesham.
Only recently, I ordered a Dining table and chairs. Sheesham. WHat I got was 5 broken chairs, definitely not Sheesham. The table may have been sheesham but that was also damaged. They asked me to get it fixed. I told them that it is not possible to fix as they are very damaged. I asked them to pick up. They still told to get it fixed if possible. The carpenter said he will take 10000 to fix all chairs and still they will not be sturdy. Anyways, then they said please pack the product. We will pick up and initiate a refund.
They are pleasant to talk to. They are not rude. But their stuff is crap. And they do not care about losing customers.
Definitely do not order furniture from them.
Thanks
Sumit