I ordered a chair on 8 june and when they did not even update about dispatch information after 4 days, I mailed them and told them to cancel my order as there was no progress. I got a mail saying that they don`t do cancellation and refund is against their policy. And just after a day I get an email saying that their team is processing the order. So I waited till 17 jun hoping that they will ship the product now. But nothing happened, there was no shipping progress. So this time I mailed their payment gateway provider - PayU money, expecting some response. PayU money said they can`t provide the refund as it is the merchant`s responsibility. However, they told me they have sent my issue to the pepperfry team. Now after 12 hours I received an email saying my order has been shipped, but these fraud guys used some "Pepcart" courier service and did not even provide me the tracking number. PLEASE DO NOT BUY FROM THIS FAKE SITE EVER!