I bought a Philips 29PT8321 last year, Aug 2004. I was with Philips (software) then and bought it off the eShop at a concessional price in Bangalore
The TV was awesome for the first year. Sound was ok, but visuals were stunning. I was really happy.
But the honeymoon was short. The picture tube went bust in a month after warranty expiry. Philips Service SUCKS BIG TIME. Hard work put in by all the good engineers of Philips goes down the drain by these rude, insensitive and discourteous Philips service personnel.
I sent a mail to Philips customer service using the website. I got an automated reply and another one promising a response in ’few’ days. I have not got a response yet. (15 days since Oct Last week?)
Almost every damn electronic / electrical / lighting product in my house is Philips. (Talk about loyalty). And every friend of mine buys Philips because of my advocacy.
To top it all, I have written a book on Embedded Realtime Systems Programming, for Tata McGrawHill. The book is dedicated to my parents and to employees of Philips.
I guess, I have learnt my lesson.
Dont buy a 29PT8321 (now 29PT8322) unless you are happy with a TV that runs for exactly one year and would go bust after warranty expires like Tom Cruise’s glasses in MI2.