Product= Philps Induction Coock top HD4929
Purchased from: Amazon India
Purchase date: 22nd November
Device went bad: on Jan 3rd
Complain filed: 3rd Jain
Promised to repaired: In a week
Current status: fighting with Philips customer care center to get it repaired, no dates provided I had bought Philps Induction Coock top HD4929 from Amzaon India on november 2014. It was delivered on time my address in Hyderabad . I was very happy with Amazon service. But after one month of uses Induction cooktop stopped working. This was the start of horrible experience with Philips customer Care.
I filled complaint on jan3rdin https://support.philips.com/support/ for the same. My complain number 50-1835534939. The told that Customer care person will respond in 24hrs but Customer care guy came after 3 days and took the induction cook top mentioned that it needs to repaired in customer care shop. He mentioned that it will be done in 2 days. I called after 3 days he said that part is not available so it will take another 1 day. So I waited for 2 days and called customer care guys. He did not received my call.
So I called 1800 102 2929 and mentioned the same. They said that they will check and comeback. they never came for 2 days so I called again and escalated it. I thought at least some thing will move. After escalation they told that it will be done by in another 3 days but nothing happens.
In between I got sms that my cases has been closed as my problem has resolved. I don’t know how this can happen even they have not delivered my induction cook top:) I asked customer care center about this but they did say anything,
I have been calling them in every 1-2 days they are giving same excuses that Part is not available and it will take another 2 days. Nothing has happened till now. Hyderabad customer care guy who took induction doesn’t respond to my call if I call from my mobile and if I call from some other number the he receives the call but same story starts again.(parts not available blah blah)
By this time I have frustrated with the service provided. From past 20 days I have been struggling to get answer from them. Now I don’t know whether I will ever get my induction cook top will be returned to me(good or bad). I will keep fighting with them for sure.
Next thing I will is to go to consumer forum center.
I would never recommend anyone to buy anything from Philips in my whole life.
if someone from Philips is reading this please don’t behave like this with your customers. For some reason Philips as brand had very good reputation in my mind but this whole incidence has changed my view about Phillips.
Thanks
Manish