We were using the food processor of Singer for last 7 years and now I can say that we were really proud and satisfied about the product. We only wanted to switch over to Philips with the understanding that it will be better in product and services. We were really impressed by the look of the product and your title which clearly says sense and simplicity and free your hands while cooking and have kept the hopes more that our existing food processor.
We have purchased the above model from Vijay sales, Pune. We were not able to understand the product manual and it was not simple ( it contradict your slogan of simplicity) as compared to your peers or competitor(s) therefore we requested for the Demo.
We were told that the Demo will be provided within 48 hours from the time we log the call and executive will come at your comfort timing. Please note this was not adhere too and we had to do multiple reminder calls and the executive only visited only on the fifth day from our registration of call.Your executive has visited yesterday for the Demo and we are surprise to know that we knew much about the product then your executive.
I was also shock to know your food processor do not have the basic features of the product which is been offered by competitor for lesser value and more warranty .Some of the point observed is noted below
It does not segregate seeds from the fruits. Eg. Water melon seeds when questioned your executive says that we have to remove the seeds before inserting the fruits in juicer jar. What a surprise we moved to food processor to save our time instead it will take more of our time.
Manual is not at all self explanatory. Do not provide any details on how to use this for making dough ( do not refer to quantity of flour water duration etc)
It takes much of the storage place if compared to your competitor. We are totally not satisfied with the product.