I have purchased a Philips LED 32” TV Model No. 32PFL4355/V7 dated 28th Aug 2011 vide invoice # DA/BT/408 from “Girias Investment P Ltd”, BannerGhatta Road Showroom, Bangalore, Karnataka.
Since the day I brought this TV I am facing the problem in its picture quality. The picture is getting blur and sharp in every 3 seconds. So when we are watching some news channle or movie a face can be seen for a sec with clean shaved and 3rd second it looks with very slight shave. I mentioned and written same in the customer satisfaction paper the person came to install the TV.
Later after 15 days another technician came and checked the TV and said there is some problem with the quality and he will write a report to company and get back to me. After 15-20 days I approached to him and he said he has already sent report to company and company people would contact me.
Looking there is no other way I made a complaint using their tool free number on 22nd Oct. Comp no. PBLR2210110091. After seven – eight days another technician visited to my residence and then he mentioned the TV has to be taken to the service center for further diagnostic.
After a week or so they took my TV set on 7th Nov. Next day when I inquired about TV they said they are testing and let me know by evening. No call came till evening then next day I called number of times to the service center and ultimately I got a response from service center that there is no problem in TV and it is working fine at our end. They sent me TV back on 10th Nov stating that one technician would visit to your home and he will show the correct reception with HDMI.
Since that day I am waiting for the technician but no one has come to visit my house. Since I have Tata Sky DTH so I don’t think there is any problem with cable and also I can see the same problem while watching DVD using HDMI or Pen Drive so I have no clue why the technician telling that issue is with cable.
I have made another complain dtd 12th Nov. PBLR1211110097 to this regards. It is almost 2 & half months became to this TV set, and I have reported the problem to every technician who visited to my home still my problem is not solved. I called to Philips customer care many times but every time they say today the technician would visit to home.
I requested to replace my tv but no reply from their side. I am really pissed off with the services Philips india is providing to its customer. I request every consumer who is planning to buy philips, just read this feedback and then decide it is really worth to trust this company. For authenticity of this feedback please check the above complain ref no. with their customer care no.
Hope my experience would save some other consumer from a careless without sense and without simplicity company.
Rohit.