I loved the product but things went awry within 4 months. The iron stopped functioning one fine day.So I promptly took out the accompanying booklet and started searching for the service centres. To my dismay all were old phone no.s some even 7 digit no.s which might have been discontinued a decade ago.
So I call up the no.s of the dealer; Vijay Sales. And surprisingly those too don’t work. Frustrated I walk into the dealers shops and the in-charge there courteously offers me a seat and gets to work. He and myself are writing phone no.s call after call as we are being re-directed to someone else. (I would be pleased to publish my list of phone no.s generated during this data mining but can’t in this forum). Now since i’m a working professional bound by timelines I send my sister to this service centre. they accept the iron and she is advised to come back in 2-3 days time. after 5 days i’m a bit uneasy and ask my sister. She calls up the Phillips guys and they say it’ll take another 4 days. Harrowed I drive down to this centre. upon inquiry I find that the technicians are on some training and they cannot attend to my humble steam iron . disappointed I ask them to return my untouched iron unprepared.
the experience is just such that i’ll throw it into the garbage and buy another one. this is a cheaper and convenient option i’d say. So much for Phillips. Sense and simplicity.