Complementary Indian lunch - we were offered Chicken soup and Pav Bhaji which in no Indian cook books addressed as Lunch. Even in beverage Water was counted as an option.
Complimentsry snorkelling - the guide didnt provide all the costumes and didnt follow safety protocols.
Despite me reaching out to Sathya, he believed in what the team had to say and disrespected customer’s feedback. The experience overall was Ok but having such a terrible experience on Nusa Penida day was not tolerable.