The second time worst experience I’ve ever had and guess what, my first worst experience was with the same Pizza hut, ITPL branch. Nothing is changed even after my first feedback, though I’ve got a free pizza for God sake.
The service is very very poor and don’t have any management skills to deal with Dine-In customers. I along with1 family went last Friday 3rd June and almost waited 1 hr. 10 mins. for 2 pizzas and 2 pastas. There were many other customers like us who were fighting and the pizza hut team was continuously taking phone orders and was busy supplying them on time.
They ignored that 37 people are already sitting and waiting for their orders. The shame was that Branch Manager was around and couldn’t help anyone. I didn’t pay anything for stuff that I had (like pepsi and a pasta) and they were not at all bothered as everybody was shouting on them. We end up fighting with team at 10.30 pm and choose an option to eat burgers to at least fill our empty stomach.
I strongly believe that things will not change, however it is your choice!!!