It is a shameful and unprofessional incident that took place with us at Pizza Hut, Greenville Apartments, Swami Samarth Nagar, Lokhandwala (Andheri), Andheri West, Mumbai.
Just to brief about the whole incident we reached this place at around 9:30 and there was a huge waiting. We were informed that the estimated waiting time was 45 mins. Post multiple follows up we got a table after 1 hours 15 mins. Then we placed a order King Size Meal for 6 People, It consisted for 1 Veggie Supreme, 1 Tandoori Paneer upgrade to Crown Pizza and 1 Chicken Chicken Crunch, Garlice Bread and Ice Tea and Fresh Lime Soda’s. We were served with our order after 25-30 mins.
Later while having the Tandoori Paneer pizza a friend of mine felt something fishy and he smelled the pizza and he realized that it is not veg it has Non-Veg topping on it. It was really a moment of shock for us. We called the Store Manager and checked checked with him he confirmed that it was non veg. Also the table waiter confirmed that we had placed a veg order and it was a human error and by mistake he served non-veg.
The Store manager and the waiter apologized and told they will compensate with a complimentary desert for all of us. We were like surprised that how can there be such a big error. The whole point is that the people who had pizzas 2 were following Shravan (Fast observed before Ganesh Chaturthi and one was pure veg. Now they feel that they did a big unholy thing in this month.
Later after a long argument we were handed a bill of around Rs. 1056/- post offering 50% discount after such a big mistake. Really disappointed and unsatisfied. This was a last visit to any Pizza Hut branch for sure and will also recommend all to kindly avoid going to these placed specially when you are fasting or you are a Pure Veg.