I have been a regular at their JM Road branch and expected the same service quality when visiting this outlet. However, it turned out to be a very very BAD EXPERIENCE to say the very least.
We ordered for a pizza because my young son was insisting despite the staff at the counter being arrogant and crude.
Inspite of waiting at a table(without the AC on) for a good 20 minutes the pizza wasnt served. We enquired at the counter thrice but got the same lame reply that it would be served in a couple of minutes.
Finally we left without the pizza but a very sad and bad experience of a brand that prides itself as one of the best. Forget it, but I write so these guys are taught a lesson in customer service and delight.