I had horrible experience with Pizza Hut yesterday.Wanted to avail the Buy One Medium Pizza and get one free from Supreme /Signature Range online but after putting the Coupon Code" the error message was " The order in the basket is not eligible for voucher discount". Tried 2-3 times in vain and then called call centre.Its a horrible place.Employees dont know their own offers. Some lady spoke to me and she told me that she will give me this offer. I placed the order and thrice reconfirmed the order.
I did not get confirmatory SMS of order being placed. It was at 9:08 P M and almost till 9:38 PM order did not come from Thakur Village.Kandivli east pizza centre. I called up the call centre and they said that they tried to call me, since there was no response, they cancelled the order. It was a call back order. I said that if I have given you all details on the call, why there is a need to call me. I was not informed of any call back order.They cancelled the order at their end without any information to me.Buy One Get one was only for online was their reason.Why your Representative did not know this?
Aghast with their customer service attitude, I placed order again only bec of Kids who were desperately waiting for Pizza.I spoke to the manager Arshad or something, he assured a call back .Am still waiting.It was 9: 51 P M I placed the 2nd order. This time I got a confirmatory SMS. I thought within 30 minutes, the pizza would get delivered. The day was not in our favor.For this delivery it again took 49 minutes. Kids were impatiently wainting and asking innumerable questions to me.I called up Pizza Hut number in the SMS. Cymon the manager was helpful and helpless at the same time.
He assured me that the order will reach soon. Had no control over the delivery boys.I again called him at 10: 45 and told him that its still not reached.1.5 hrs of waiting, impatient and disappointed kids, it all spoiled our moods. I would never call the call centre. It s for sure increases your blood pressure, disturbs the happy home atmosphere.Better to walk into any nearest Pizza Hut outlet and have the pizza peacefully.
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