I had enrolled my child in Planet Spark’s online public speaking program after being assured by their counsellor that if I was not satisfied within the first few classes(up to 5), I could cancel anytime and receive a prorated refund with no questions asked.
However, when I actually raised a request for cancellation within this period, their team kept giving excuses and changing their stance — saying I could only cancel for certain reasons, and that too after multiple follow-ups. Finally, they agreed to refund only after deducting 20% of the total fee, which was never mentioned earlier.
This is clear mis-selling and an unfair business practice. The promises made at the time of purchase were not honored, and the experience has been very disappointing. I would strongly advise parents to get every commitment from Planet Spark in writing before enrolling, as verbal assurances mean nothing once they have your payment.