I am writing to express my disappointment regarding the LMS and handling of my refund requests:
Request #271392 dated 14/12/2024 assigned to Mr Prateek Kumar
Request #272338 dated 17/12/2024 assigned to Ms. Tripti.
Discussion on call under reference #21346 on 18/12/2024. Follow up Callback ID: #79960_21686 due since Dec 25, 2024. And related various communications to the email id customersupport@planetspark.in
It has been over a week since my initial request, and I am yet to receive the refund. Such delays are unacceptable and fall far below the service standards I expect from a reputable organization like yours.
Despite multiple follow-ups, there has been no resolution, which is both frustrating and disheartening. I kindly urge you to prioritize this matter and ensure the refund is processed immediately.
Your prompt action in resolving this issue will be crucial in restoring my confidence and trust in your organization.
Thank you.