Its true that insurance is a services based industry and that it is very important to know the status of ur plan for a customer but I feel that when a person buys a paln, he sure has a plan and if not, his advisor does. it is entrirely not the responsibility of the company to be update about the clients profile and product status. don u think u should have also thought about it, once before u blasted out on the company?????
well I think u should have and u need to be a lot more careful about ur premium payments because before u start cursing Metlife, all I would like to remind of is the fact that the very reason that privatisation happened was that the services of LIC were not upto the mark. so I mean just give it an honest shot and accept ur side of the fault.
secondly as u said about the flood, well is it not possible that the reminders were also lost in that flood.
thirdly and most importantly, no policy ever lapses by non payment of single premium. so all u have to do is, pay the balance premium and ur policy will be in full force and if u don believe me, ask ur trusted LIC agent and for God’s sake, get some knowledge about insurance.