I applied online for the policy on 24April 2015, and initiated the cancellation of my policy by email on 29th april because I came to know that the agent has lied to me.
I followed the protocol of cancellation - following up from the agent/customer care -> insurer grieviance cell -> GRO but no one replied to me except the automatic emails, and none has took any steps to help me get my money back, for a long period.
Moreover, after lot of days the pnb grieviance cell replies to me with my email edited wrongly and its history removed.
I wonder if these guys can give a headache when the person is alive then I wonder how easy would it be for the family to get money from these people, in case of any unfortunate incident?
My policy details -
policy num 21886999
Application ID: 30812668
Policy name: PNB Metlife’s Mera term plan Policy