This review is about the unprofessional-ism shown by Metlife and their customer care that I have faced so far, and from what I have seen this can be rated one of the Top 10 unprofessional companies I guess. their attitude and the way issues are handled!
Issues faced initially
Communication
Lost history
Citi bank tie up
Site update and online payment 6. the way things are handled by the customer care
Right from the day I got my policy, I have been having facing lots of issues, I was unable to login for almost 2-3 months since the inception of the policy, however the online payment mode was working simple reason it was disconnected from the login page, so convenient. don’t care about customer’s login and details but always concerned about the payment coming in! I never got any correspondence either via snail mail nor via email. and nothing on the phone as well. I had to make a thousand calls literally to get them to sort out and this finally worked after escalating it to a couple of levels higher.
i was finally able to login, and find that none of the information that I had given was correctly attached with my login. my phone number was incorrect, mail id was miles apart from what it is and the address I think was missing or wrong! again had to make a lot of calls and was sorted after a long time.
Metlife went on an upgrade of the site and other stuff. well and guess what they had a "Request History" which was conveniently erased for their benefit so that they can get away with their issues, an update does not mean tampering with the actuals, does it?
they have a tie up with citibank for online payment, and you need to enter your policy number(every damn time) to make the payment, and every time, I would get an error message saying policy number is invalid! and at this time they had changed the policy number by stripping some initial digits. now they have some 5 fields, which the Metlife customer care people have no clue about and they blame it on Citi(by this time I had already called citi and they obviously have no clue as they are all Metlife specific) and again these people don’t even understand English well!
there was another time they went on a site upgrade and the online payment gateway was not functioning, and as usual they have crappy communication, I never got any intimation for the same nor was there any warning on the site either, again very convenient on that. well and the account was suspended as I did not make a payment, well although had tried it several times over a period of 3 days, policy lapsed and talking to customer care is just the same old. no valid response, escalated the issue spoke to this person Anitha, well again no help in fact she was not ready to listen to the issue and didn’t help to the least bit!
If you ask me, never go for them. professionalism is equally important and especially being a corp environment should not mean you do not care for the customers!