Dear All,
My mother had a Hip fracture and I availed of services from Portea but I would like to terminate the services of Portea due to following reasons,
1) The co ordinator Mr Raja is absconding and not responding to my calls.
2) Mr Raja has assured that a permanent Attendend will be kept however since last 15 days the Attendent are changing daily.
3) Mr Raja had told me that the Attendent would do all work related to Patient such as getting medicines from the chemist, getting fruits and coconut water, getting medicines from doctor clinic as the these were availabe near the building premises but however the attendents since last 15 days are refusing to do so.
4) Mr Raja had told me that he would collect money in the 1st week of every month and accordingly I had withdrawn the amount for the month of Oct-16 and called him in the 1st week of November-16 but he didnt came to collect and I was forced to deposit the OLD notes in Bank and issue cheque.
5) On 10th Dec -2016 the Attendent left the Patient mid-way and after complaining about the Attendent, instead of taking any action against the Attendent, I was told that the sevices of the Attendent has been withdrawn with immediate effect as I have not made the balance payment.
6) My Online complaint on the Portea website has not been replied till date.
7) The Nursing Attendents have no knowledge of Nursing.
Regards
Altaf Batliwala