I understand business makes micro cuts on operations to save cost but when a brand like Practo active in direct medical services, some shame should be there.
Unable to upload any screenshots here. I tapped on "HELP" that was on the consultation page, particularly regarding consultation. Help and support regarding Practo app and experience overall, is a different option, as per the Practo app itself.
Under this "HELP" option, the chatbot, without even tapping, redirects you towards feedback page, that too of overall Practo app experience and that’s it for the "HELP" regarding "consultation".
All I wanted was to report some issue, regardless if any action to be taken or not, but clearly blocked by Practo. But I’ll not distract this issue by discussing the reasons behind reporting, as those can be of multiple reasons and must be taken extremely seriously.
So, from’HELP’ about a session, to’FEEDBACK’ of Practo app. If you are trying to make a fool out of your customers, at least put some efforts.
A. HELP ? FEEDBACK
B. HELP ? REFUND ISSUES ONLY
In the end, all I can do is pray that no one faces any serious medical urgency to report, and ends up with this humiliating blockade. I find myself fortunate enough to able to handle the medical issue, converted into medical urgency by the Dr Yurvaj Arora Monga’s staff. A simple report might have helped the doctor himself to at least see and avoid such happenings in future from their end.
Further making this situation intentionally ugly by Practo, intentionally fooling with "FEEDBACK" disguised "HELP" option.
One phrase: AVOID PRACTO.