Well, that was the story so far.
At this point of time, I would like to share a U-turn in my opinion about Pratham Motors. They have become extremly sensitive about our sentiments now. We have been receiving calls from their sales guys since yesterday evening and now they are promising us the delivery of car tomorrow morning. Not just that, they have also promised us an additional accessories package in lieu of the troubles for free.
In fact, when we dug deep, we also realised that a major part of the fault lied with our financer, rather then Pratham. Even then Pratham has stepped out of shadows and showed a great courtesy to us.
Looking at the current situation, I would heartily recommend Pratham Motors to prospective Maruti customers.
I would specifically like to highlight the contributions of Ms. Sangeetha and Mr. Chandershekar S from Pratham for a speddy resolution of the issues and the prompt services.
Thanks
Anjali.
I would not not recommend anyone to buy from Pratham motors (located at outer ring road).
The salespersons are extremely in-cooperative and un-professional.
This is regarding the purchase of Maruti Swift from Pratham Motors
I want to draw your attention at the extremely bad service from their side regarding the delivery of the car.
We were supposed to get the car today, as promised by the dealer. We had taken the loan from the ICICI bank, who were supposed to send the DO to them by yesterday afternoon. Due to some issue, the DO from their side got delayed. We had done Rs. 170, 000 cash downpayment from our side well in advance. My husband left the urgent work in office and did all the remaining formalities and went to the showroom. But despite of our continuous request, they did not have the courtesy to inform us that our car was given to some other customer just because of half a day delay in the DO. My husband spent two hours at the showroom yesterday and we were not even informed that all this happened. Now they have all the papers, but they are not ready to deliver the car immediately. They would take a week to 10 days time, according to the manager.
We never expected that a half a day delay of DO would delay the car by 10 days.
We went to Pratham just because they had promised many times the delivery of the car on time despite of their bad reputation.