Well this Review is only for there Sales Department for Pratham motors Queens Road, because I haven’t seen how there service department is. I was planning to buy my first small car, I had read lots of Reviews for Santro, Indica and Maruti Alto and finally zeroed on Alto Lxi, First I was looking for a used Alto and visited almost all the second hand markets in Bangalore. The market rate for a used alto was around 2.8 lacs. Well another 50, 000 Rs you will get a new car of your choice, color and new model. So decided to buy a new one. First I had been to RNS motors as it was quite nearby for my house the response was Luke warm and uninterested, Since I work for an ITES industry and work in really odd hours I was not able to go after that and book the car. Loan was arranged from outside not from Pratham motors. It was in the mid December and the news was that prices for all the cars will be increased from New Year. So I badly need to book the car in December because you will get some discount in year end. One day I casually called up the Pratham motors and informed my inability to come and book the car the lady on the other end transferred the call to one of the Direct sales executive Mr Vijay.
He was kind enough to come down to my house with in an hour and explained in detail the deal and the formalities and accepted the booking amount, I had clearly informed him that there should be a Temporary Registration in December and permanent registration in Jan 2007. He agreed for that and booked the car right there. After couple of days He came once again to receive the remaining payment and seal the deal.
As it was inauspicious until Jan 21st I had informed the executive that the car has to be delivered on Jan 21. Before that I had explained that I have to see the Teflon coating procedure done to my car so that I can ensure that I will be done perfectly. Mr. Vijay had arranged a meeting with the mechanics at Pratham motors Sajapur road. The mechanics were ready after washing my car. That was the first time that I saw my car and I felt so good(Also butterflies in my stomach). The mechanics started the coating procedure only after I arrived and it took more than an hour to do the Teflon coating.
I asked many questions and for all of them they patiently answered. I had instructed them that they have to send the car to Queens Road branch at the same day because I have to take delivery next day.
I made sure that the car is reached the Queens Road branch and fitted with all the accessories which were agreed upon, I got Floor mat, Mud flaps, Idol, Perfume. But could not get the Sun film and Steering grip as it was late and the Accessories personal Mr. Manjunath informed that you may get bubbles if they put the sun film after sun set. I also got the door protective beading by paying extra but I was charged more by 200 Rs as mentioned in their website.
I was on Sunday 21st, that I wanted to take the delivery and Mr. Vijay had come on his off day to help delivering my car. In the morning when I went I saw Mr. Vijay preparing my car for the delivery by putting the gift tape. After that he explained the car documents in detail and also the functions of the car. As I had brought along my parents for the car delivery who look for all the rituals, my mom told that we should have bought some Lemons for the pooja. But for our surprise they even gave the lemons for the pooja and made my parents satisfied.
Over all the Customer service is Fantastic, Very friendly People at least with whom I interacted with. Price of accessories is more.