I bought Prestige 4 burner gas stove from Karthik Kitchen, Marthahalli, Bangalore on Jan 31st 2009. It has two years warranty. In the month of Feb, 2010, the glass of gas stove made big sound and broken into small pieces while we were seating in drawing room. We had finished the cooking just 30 minutes before this breakage and it should not break as it is designed for high temperature. I registered the complaint no. 559 at Bangalore with Prestige complaint centre.
My first experience while registering was too bad as the guy was very rough. Secondly the mechanic visited my house only 3 days later. The mechanic said that it has broken because some thing has fallen on it. I explained him that nothing has fallen but he was not ready to listen. He said I have to pay Rs.1950 for replacement. I told him it should be free replacement as there is a manufacturing defect in this glass that why it did not sustain the temperature. But he is not ready to replace it.
I kept the stove aside and wanted to show to glass expert to determine the cause of this breakage and file complaint in consumer court. My advice to buyers isto please stay away from Prestige gas stove. The quality is poor and sales and service is worst.