I had ordered a customized spotify magic mug from Presto Gifts on 29 Mar 2023 for INR 799. As per the description on their site, the spotify magic mug would have music player to play a song. However, when the mug arrived it was without any such option to play a song. It was a plain mug which I could have simply got for less than INR 200. Even on their site the plain mug costs INR 299. So, while they charged me 799 for a something which they claimed to be a magic mug but delivered a simple plain mug which does not have the features that they promise on their site and hence misleading customers.
I have raised a consumer complaint(docket number: 4448333) as it seems to be a fraudulent e-com site.