This was my worst experience with any store(not just printing or gifting). I went to the Printout store at Kammanahalli on a Monday and I wanted 2 photo books to gift to my friend whose Birthday was on that Saturday. I had all the photos ready, in order that too, before walking into the store. I walked into the store, saw that all the guys were busy. One person at a counter was attending another lady so I waited. Twenty minutes. When I felt that the other customer could take more time, I approached another guy standing there. The moment I said I have come for 2 photo books, he said please come the next day! Please note that the time was 3:00p.m and the guy didn’t even ask me when I want them or if I have got the photos with me. Just like that "come tomorrow". 25-30 minutes of waiting and this is what I get. I went ahead and spoke to the first person who apologised and asked me to wait while I insisted that this guy work on my request and not the attitude fellow. The first customer’s request was done, post which this guy attended my request. I gave the photos in 2 folders explaining to him that I just need 2 photo books and photos have been placed in the same order. When I insisted about payment, he said "Ma’m I will send you the design by Tuesday and you can make the payment online and your photobooks will be ready by Thursday. I came back home releived. Tuesday whole day I waited -no news. Wednesday morning I called up the store and the guy who picked up the phone said "Ma’m I am only a finisher, I can’t help you, the other guy who spoke to you is not here." I told that’s fine, but keep me updated and I wanted the designs by that day. Waited the whole day again - no news. I had lost hope by this time and managed for another ready made gifts for my friend
Thursday night I am calling to the number given in their Website - of a guy named Praveen(+918861000989). First call it’s engaged, later I get a text message saying he’s driving. I sent a message "Apologies, please call back its urgent" but as expected, :). No response.(Refer screenshot) Hence, please please please have another option if you are thinking of gifting someone one of their products. Unless you have sufficient and more time to beg them for your product, DON’T!:)