An absolute piteous customer service experience at Puma Store, Z Square, Kanpur.
I approached store in order to have just a suggestion from an employee at Puma Store, as i bought a pair of shoe( Ferrari drift cat 5 ultra) of red color from Puma online store recently.
When i tried, i found it small in size, which i went to puma store to enquire what can i do, if there would have been an possibility to exchange.
I found it quite unpleasant and rude behaviour of staff assisting me on my query where one of staff added looking onto my shoe that “its a copy “
How dare you guys on making such a comment onto your customer’s face, i means how embarrassing was that for me.
I too never get a straight forward answer for my question, But i found that these guys certainly requires training sessions on customer service and etiquettes.