As per the guidelines, I will keep it informative and true. Purabhi Punjabi Times15/1, 1st Floor, JP Nagar 3rd Phase, Bannerghatta Road
I had a strange and nightmarish experience ordering a vegetable birayani. I was craving for some good food amidst my hectic work schedule and ordered veg biryani along with few other items at Punjabi Times on the Bannerghatta Road opposite to Shoppers Stop. The bill was 400 rupees. The service was prompt in 30 min. I opened the food packet and started munching couple of spoons of veg biryani. To my nightmare I found a cockroach.
On complaining to the restaurant Manager, he was trying to pacify and saying that it all happens sir... we are sorry. I asked him to put me to the owner and they were reluctant and finding reasons to put us to him and wasnt willing to divulge his number.On asking for what needs to be done, or at least refund the money, the Manager was saying they would have to check with their owner about it and he is not available. When I started to talk tough about complaining to the consumer court he said, he will give me a replacement (Did he meant to change the ingredient - possibly with a lizard ?). How would any one be interested to eat anything from such a restaurant.
After making him to understand what disgusting service they have provided he came down and said he will reimburse 100 rupees for the cockroach biryani. We told him to take back all the food and reimburse, and he again said he needs to check with the owner who was not available until Monday. I was enraged and told him to find a solution immediately or I may have meet each one of his customer at his restaruant and appraise of the hygenine. He he finally agreed to return the money. I have snaps taken of the same. I wouldnt encourage or discourage you visting the restaurant. But you know what you need to do.
I will up load the pictures very soon as a proof