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Pureit Marvella Water Purifier

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Pureit Marvella Water Purifier

Varuna P Subramanyam@varunpls

Mar 27, 2012 08:24 PM, 3877 Views

Service sucks

I have complained 6 times - every time before the technician arrives, I get a message saying that the problem has been attended.

The instrument keeps on leaking when the battery needs to be replaced. What a design!

Good thing is that it does not require electricity but requires frequent replacement of the battery. But, service is the most painful point.

The jug that fits in to the base unit also needs the right alignment and force while pushing. If you have it on the floor not mounted on the wall, this is an issue and especially for elders.

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Brand Response

Pureit

Mar 28, 2012 06:15 PM

Dear Sir,At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We will be keen to get your issue resolved on top priority. Please do forward your contact details so that the issue can be resolved up to your satisfaction. You may reach us,1. By replying to this response, or2. Email: pureit.hul@unilever.com, or3. Website: http://www.pureitwater.com or4. Phone Call @ our 24 x 7 Pureit helpline: 1860-180-1000 / 1860-500-5678.Regards,Resha Parkar (resha.parkar@unilever.com)Manager-Consumer Communication & Analytics