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2.3

Summary

Pureit Marvella Water Purifier
Rishikant Rajan@rishikant_rajan
Aug 28, 2013 12:34 PM, 3662 Views
HUL not replacing, RO not working from DAY 1

I purchased brand new Marvella RO Slim model with the hope of drinking clean water. But on the day 1 itself, there was leakage in internal water pipes which burnt the motor.


It was a defective piece, but when I asked for replacement, as it dint work even for 1 day, the HUL service person said, no stocks. They said  they will change the motor which is of no use, because again it will get burnt due to leakage.


I am not hearing any thing from the agency on replacement. It has been 2 weeks and I am not able to use the RO system.


Didn’t expect it from HUL.

(2)
Dear Sir,Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and your issue resolved on top priority. You may reach us by,1. Replying to this response, or2. Email: pureit.hul@unilever.com, or3. Website: http://www.pureitwater.com or4. Phone Call @ our 24 x 7 Pureit helpline: 1860-180-1000 / 1860-500-5678.Regards,Resha Parkar Manager-Consumer Communication & Analytics
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