My PUREIT was working perfectly until your technician had installed the germ kill kit on 3/3/2014 and then the device started leaking. I had called the technician next morning and he said he will be coming and did not turn up.
Hence I had to register a complaint C145635592 on 4/3/2014. Another technician visited on 5/3/2014 and said the device is damaged and needs to be replaced at a cost of Rs.750/- which I refused. I had called up the customer care again and asked for a call back from the service provider but still no response.
I have been using this product for past two years and was happy about it, but this is disappointing that I have to pay for the damage caused by negligence and improper handling by your technician. Requesting you to please resolve this issue at the earliest.
Awaiting for your favorable response.
Over all I have three complaint numbers, but none of them have been answered.
C145635592 - 4/3/2014
C145642393 - 8/3/2014
C145647123 - 9/3/2014
Thanks in advance,
Ashok Shetty.
Mobile no - 9819980458.