I have been using this product since last 6 month it started leakage from bottom within 2 month of purchase date.
First I thought that my filter is damage I tried to contact customer care , and had been following up for a month then he came and just filled the water and went back.
Did not gave any solution again I called customer care he came did something , after 15 days again started leakage . Now they are saying I have to buy one kit of ru 700/- My product is under guaranty after that also I have to buy kit .
Till 6 month customer care wont respond you because they know they have to provide free services .
I can see some people given review , they are very happy with this product
I cant understand what remind them to give review after 2 years of buying why they haven’t given review before that , I really doubt on good review given by people , and full rating .I can also give my name and number but don’t want to take more worries as I m already worried with this filter and customer care.
When ever u call to customer care they will show u high attitude and just tell u that ur problem will be resolved and then nobody will come to ur home but u will get message saying :-
LM- Pureit :
Complain # has been attended please give ur feedback as SER1 if satisfied and SER 0 if not satisfied .
I m wondering that if no body came to my home how cud my complain attended and who invisible person has attended.By looking so many good comments and full rating u might not believe on my comment but u will believe when u get the same exact SMS .First of all no customer gives any product full rating in all feature so u can understand what I want to say.
I am really suffering with this product and more suffering with customer care .
Problem I faced :- Bottom leakage , Water is not so pure , following up with customer care, need to call so many times for a small problem. Please use ur mind even after reading + comments or consult with ur frnds and relatives .Don’t blindly follow any comment, I m really frsted with this product and following up with customer care that’s why want to inform you.
If u want to believe its ok. You will defiantly believe when u get SMs in similar format every time you call customer care , without attending ur problem they will send u SMS .