I registered a new connection with these people Rajnett on 22/12/15 who are a ISP in my area(perungudi) and suffered both loss of money and peace of mind.
Since nothing else was working I went ahead with these people.
I called the toll free customer care number by which a person named Veera from their sales team immediately dropped by and collected money(500 for new connection and 1029 as monthly charge). I was informed by this person that there would be verification the next day after which the connection would be given in a couple of working days(Also stated that for me its just one day).
Since then every single day I was transferred to one person to the other with each of them stating that it will be done in half an hour, 2 hours or by EOD but nothing happens. One day I had to threaten them with dire consequences after which 2 people dropped by after 10 days. They just put the cable hanging in my room and went off stating that the switch is in another person’s house. Again, when I contacted them they stated an important person from their activation team is on a long leave and would be done once he / she is back but till now no sign of anyone. Best part is the toll free number goes only to the sales team and does not connect to the complaints team.
Till date I don’t have the internet connection and I have lost my money and have been subjected to mental trauma.
Now, I do not want their connection but just refund of my money & I am fighting for it.
I would suggest to all of you out there to not go for this company and help in closing out this organization of frauds or thieves.